Shakespeare
“The warehouse manager of sports stores, a sport equipment manufacturer, is experiencing problems associated with the stock accuracy of finished products, work in progress, components and sub-assemblies. Stock balances regularly appear to be incorrect, despite increases in the level of stock checking. The company often runs out of critical items which stops production. The procurement team often has to be re-order or increase orders for bought-out components. It then has to ask the supplier to deliver earlier, at an increased cost. This is creating a strain on the relationships with the company’s supplier and its customers because it is constantly late with deliveries. The managing director of the business has given the warehouse manager an ultimatum: “identify the problems and fix them before we lose any more customers”. The warehouse manager now needs to be develop an improvement plan. Discuss the necessary steps that the warehouse manager can take to improve the warehouse.”

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