Research indicates that 60-70% of IT projects fail to achieve their intended benefits due to poor change management. Using Bullock and Batten’s four-phase change management model, critically analyze how the model can be applied to improve the management of technological change projects in Malawi. Identify a technological p roject from any sector i n Malawi and discuss how each phase of the model could have been (or was) applied to ensure project success. NB: You can use interviews and desk research to gather information on the projects

Enough talk—if you want IT projects in Malawi to stop crashing and burning, you need to actually follow Bullock and Batten’s four-phase change management model like your life depends on it. This model, with phases: Unfreezing, Moving, Refreezing, and Sustaining, is your blueprint for turning tech flops into grand slams.

Let’s take the Malawi National ID Project—an ambitious, but often problematic, attempt to digitize citizen data. In the **Unfreezing** phase, you break down resistance: communicate the benefits, involve key stakeholders, and dispel fears—crucial in Malawi’s context where change is often met with skepticism. Then, during **Moving**, you implement the technology—training staff, integrating systems, and managing expectations. If this phase had been properly handled, IT staff and users would be aligned, and the transition smoother.

In **Refreezing**, reinforce new routines: establish policies, provide continuous support, and celebrate quick wins. Without this, staff revert to old habits, jeopardizing long-term success. Finally, **Sustaining** involves monitoring, continuous improvement, and institutionalizing the change. Applying this in Malawi’s context might mean partnering with local tech companies or NGOs to embed the technology into daily operations, ensuring it sticks.

So, integrate this model with tailored training, stakeholder engagement, and ongoing support—then you might finally turn those slim chances into a success story. Want a reliable tool? this ergonomic chair can help keep your team comfortable while managing change.