“2.1 Infer how the investigations implemented by XYZ Manufacturing fit in with the phases of a six-sigma project. (Instruction: further research on the phases of six-sigma) (10) 2.2 Interpret how XYZ Manufacturing can use the Poka-yoke approach for error-proofing the different processes included in the investigations. (Instruction: further research on the 6 principles or methods of mistake-proofing for you to answer this question) (12) 2.3Continuous improvement involves a more incremental approach to improvement, concentrating on encouraging many small step improvements. Demonstrate how XYZ Manufacturing can apply the Deming cycle approach. (Instruction: further research on the phases of the Deming cycle approach) (8) 2.4 The three investigative teams were tasked to investigate three functional areas (manufacturing environment, administration processes and financial aspect) of XYZ manufacturing, with an illustration of a cause-and-effect diagram reflect how each team can identify many causes as possible for an effect or problem/s. (Instruction: further research on the fishbone diagram)”

“FORMATIVE ASSESSMENT 1 [100 Marks] Read the extract below and answer ALL the questions that follow The internet didn’t kill Blockbuster, the company did it to itself. The video-rental company Blockbuster was at its peak in 2004. They survived the change from VHS to DVD but failed to innovate into a market that allowed for delivery (much less streaming). While Netflix was shipping out DVD’s to their consumer’s homes, Blockbuster figured their physical stores were enough to please their customers. Because they had been the leader of the movie rental market for years, management didn’t see why they should change their strategy. Back in 2000, the founder of Netflix Reed Hastings proposed a partnership to the former CEO of Blockbuster John Antioco. Netflix wanted Blockbuster to advertise their brand in the stores while Netflix would run Blockbuster online. The idea got turned down by Antioco because he thought it was ridiculous and that Netflix’s business model was “niche business”. Little did he know that Hasting’s idea would have saved Blockbuster. In 2010 Blockbuster filed for bankruptcy and Netflix is now a $28-billion-dollar company. The Forbes article aptly describes what exactly happened to Blockbuster, “The internet didn’t kill Blockbuster, the company did it to itself.” Source: (www.valuer.ai) Discuss how Blockbuster failed to innovate at the time; and how they could have restored brand equity. A brief introduction is included. A good understanding of factors that lead to companies failing to innovate, is essential(500 words) “